Privacy Policy

1. Introduction

lion4d ("we," "us," or "our") operates an online betting platform accessible at https://lion4d.cam, serving players across Indonesia. We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, create an account, and use our services.

By using the lion4d platform, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services. We encourage you to review this document carefully and contact us if you have any questions.

2. Data Controller Information

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) and Indonesia's Personal Data Protection Law, lion4d is the data controller responsible for your personal information.

Contact Details:

• Company Name: lion4d Gaming Ltd.
• Email: [email protected] (plain text, not clickable)
• Data Protection Officer: [email protected] (plain text, not clickable)

If you have any questions about how we handle your personal data, or if you wish to exercise your privacy rights, please contact us using the details above.

3. What Data We Collect

lion4d collects several types of personal data to provide, maintain, and improve our services. The categories of data we collect include:

3.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification (KYC) Data: Government-issued identification documents (Indonesian National ID / KTP, passport), proof of address (utility bills, bank statements), and selfie photographs holding your ID.
• Financial Data: Bank account numbers, e-wallet account details (OVO, DANA, GoPay, ShopeePay), transaction history, deposit and withdrawal records.
• Communications: Messages exchanged with customer support via live chat, email, or WhatsApp, including any documents or screenshots you provide.
• Survey and Feedback Data: Responses to voluntary surveys, promotional questionnaires, or feedback forms.

3.2 Information We Collect Automatically

• Device Information: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, clickstream data, referral sources, login timestamps, and interaction with games and betting markets.
• Location Data: General geographic location (city/region level) derived from your IP address to ensure compliance with territorial restrictions and anti-fraud measures.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies (see Section 10 for details).

3.3 Information from Third Parties

• Payment Processors: Transaction verification data from BCA, BRI, BNI, Mandiri, and e-wallet providers to confirm deposit and withdrawal authenticity.
• Identity Verification Services: Data from third-party KYC providers that cross-check your submitted documents against government databases to prevent identity fraud.
• Marketing Partners: Aggregated and anonymized data from advertising networks to measure campaign effectiveness (no personally identifiable information is shared without your consent).

4. How We Use Your Data

lion4d processes your personal data for the following purposes:

4.1 Service Delivery and Account Management

• Creating and maintaining your user account
• Processing deposits, withdrawals, and wagers
• Verifying your identity and age (21+ requirement) to comply with legal obligations
• Providing customer support and responding to inquiries
• Managing bonuses, promotions, and loyalty rewards

4.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Detecting and preventing fraud, identity theft, and unauthorized account access
• Enforcing our Terms and Conditions and investigating breaches
• Responding to legal requests from law enforcement or regulatory authorities

4.3 Platform Improvement and Analytics

• Analyzing user behavior to improve website performance, game selection, and user experience
• Conducting A/B testing on features, layouts, and promotional offers
• Monitoring server performance, uptime, and technical issues

4.4 Marketing and Communication

• Sending promotional emails, SMS, and push notifications about new games, bonuses, and special events (you may opt out at any time)
• Personalizing marketing messages based on your gaming preferences and activity
• Conducting market research and customer satisfaction surveys

5. Legal Basis for Processing

Under the GDPR and similar data protection laws, we must have a lawful basis for processing your personal data. lion4d relies on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (i.e., providing the betting platform services as outlined in our Terms and Conditions).
• Legal Obligation: Processing is required to comply with legal requirements, such as age verification, KYC/AML checks, and tax reporting.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, and service improvement, provided these interests do not override your fundamental rights.
• Consent: For optional processing activities, such as marketing communications, we rely on your explicit consent, which you may withdraw at any time.

6. Data Sharing and Third Parties

lion4d does not sell your personal data to third parties. However, we may share your information with trusted service providers and partners under the following circumstances:

6.1 Service Providers

We share data with third-party vendors who perform services on our behalf, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay) to process deposits and withdrawals.
• KYC/Verification Services: Identity verification platforms that authenticate your documents and cross-check against fraud databases.
• Cloud Hosting Providers: Companies that host our website infrastructure and databases (all data is encrypted in transit and at rest).
• Customer Support Tools: Live chat and ticketing systems used by our support team to assist you.
• Marketing Platforms: Email service providers and SMS gateways for sending promotional communications (only if you opted in).

All service providers are contractually obligated to protect your data and may only use it to perform services on our behalf.

6.2 Legal Disclosures

We may disclose your personal data if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

• Comply with a legal obligation or respond to lawful requests from public authorities
• Protect the rights, property, or safety of lion4d, our users, or the public
• Investigate fraud, security breaches, or Terms of Service violations

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your data is transferred and becomes subject to a different privacy policy.

7. Data Retention

lion4d retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Category	Retention Period	Reason
Account Registration Data	Duration of account + 5 years	Legal compliance, fraud prevention
KYC Documents	Duration of account + 7 years	AML/KYC regulatory requirements
Transaction Records	7 years after last transaction	Tax reporting, audit requirements
Customer Support Messages	3 years after resolution	Dispute resolution, quality assurance
Marketing Consent	Until consent is withdrawn	Opt-in basis; deleted upon unsubscribe
Website Usage Data	12 months	Analytics, service improvement

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

8. Data Security Measures

lion4d employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Encrypted Data Storage: Sensitive information, including passwords and payment details, is encrypted at rest using AES-256 encryption.
• Two-Factor Authentication (2FA): Optional 2FA for account login to prevent unauthorized access.
• Access Controls: Strict internal access policies ensure that only authorized personnel can access personal data, and only to the extent necessary for their job functions.
• Regular Security Audits: Independent third-party audits and penetration testing to identify and remediate vulnerabilities.
• Firewall and Intrusion Detection: Advanced firewall systems and real-time monitoring to detect and block malicious activity.
• Employee Training: All staff undergo data protection and security training to ensure compliance with best practices.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

9.1 Access and Portability

You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request.

9.2 Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly in your account settings.

9.3 Erasure ("Right to be Forgotten")

You may request that we delete your personal data under certain circumstances, such as:

• The data is no longer necessary for the purposes for which it was collected
• You withdraw consent (where consent was the legal basis for processing)
• You object to processing, and there are no overriding legitimate grounds for continued processing

Note: We may be required to retain certain data for legal or regulatory reasons (e.g., transaction records for tax compliance).

9.4 Restriction of Processing

You have the right to request that we limit how we use your data if:

• You contest the accuracy of the data (we will restrict processing while verifying accuracy)
• Processing is unlawful, but you do not want the data erased
• We no longer need the data, but you need it for legal claims

9.5 Objection to Processing

You may object to processing of your data based on legitimate interests or for direct marketing purposes. If you object to marketing, we will stop processing your data for that purpose immediately.

9.6 Withdrawal of Consent

Where we rely on your consent to process personal data (e.g., marketing emails), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

9.7 How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] (plain text). We will respond within 30 days and may request additional information to verify your identity.

10. Cookies and Tracking Technologies

lion4d uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content.

10.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., session management, login authentication). These cannot be disabled.
• Performance Cookies: Collect anonymous data about how you use our site (e.g., pages visited, time spent) to improve performance.
• Functional Cookies: Remember your preferences (e.g., language, timezone) for a better user experience.
• Marketing Cookies: Track your activity across websites to deliver personalized ads and measure ad effectiveness (used only with your consent).

10.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but this may affect website functionality. For more information, visit your browser's help documentation.

11. International Data Transfers

lion4d operates internationally and may transfer your personal data to servers located outside Indonesia, including jurisdictions that may not offer the same level of data protection as Indonesia or the European Union.

When we transfer data internationally, we implement safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Ensuring the receiving country provides adequate data protection under applicable law
• Encryption of data in transit and at rest

By using our platform, you consent to the international transfer of your data as described in this policy.

12. Children's Privacy

lion4d strictly prohibits use of our services by individuals under the age of 21. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] (plain text), and we will delete the data and terminate the account.

13. Changes to This Policy

lion4d reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via:

• Email notification to your registered email address
• In-app notification upon login
• Update notice on this page, with the "Last Updated" date revised

Your continued use of the platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Email: [email protected] (plain text, not clickable)
• Customer Support: [email protected] (plain text, not clickable)
• Live Chat: Available 24/7 via the in-app chat widget

Our Data Protection Officer is available to address privacy-related inquiries and assist with exercising your data rights.